AIR CONDITIONER
ISSUE: AC not available or malfunctioning.
REPORTING: To be done at the hotel’s reception or front desk by the guest within 30 minutes of room allocation.
RESOLUTION: Guest is offered another room at the same hotel.
MONEY BACK: If the issue remains unresolved, 100% money is refunded.
CONDITIONS: If a non-AC room is booked, the above stated guarantee does not apply. The above stated guarantee not valid in the off-season.
TELEVISION
ISSUE: Television not available or malfunctioning
REPORTING: To be done at the hotel’s reception or front desk by the guest within 30 minutes of room allocation.
RESOLUTION: Guest is offered another room at the same hotel.
MONEY BACK: If the issue remains unresolved, 100% money is refunded.
GEYSER
ISSUE: Geyser not available or malfunctioning.
REPORTING: To be done at the hotel’s reception or front desk by the guest within 30 minutes of room allocation.
RESOLUTION: Guest is offered another room at the same hotel.
MONEY BACK: If the issue remains unresolved, 100% money is refunded.
CONDITIONS: The above stated guarantee is not valid in the off-season.
